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Missing Part of Lens Align Kit

Ben Jamieson

23 Apr, 2011 03:29 AM via web

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Hi There,

My Lens Align kit arrived (Actually, it arrived some time ago, but I've only just got the time to open it and set it up).

Unfortuantely, the kit came with two "Left Stand" Pieces and no "Top Strut".

I'm in the Bahamas, so I've already paid 80% duty on it and shipping it back will cost me another $50, plus 80% duty on the replacement.

How can I get just the missing part shipped to me? I can't find a direct email address anywhere on this site, or the main LensAlign site.

Please email me directly to advise.

Ben

1. Support Staff 2 Posted by Michael Tapes Design on 25 Apr, 2011 05:00 PM

   

   Hi Ben,

   Thanks for your purchase and very sorry for the mistake. We will ship the parts off to you today, and mark them as replacement parts to avoid any duties.

   The LensAlign will work with the extra Left Stand installed as the right. Just the ruler might sag slightly which usually will not cause a problem. Also the Top Strut is part of our *over-design_ and provides additional rigidity, but again, LensAlign can be used successfully without it.

   Again, let me apologize, and thank you for your patience and support..

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2. Michael Tapes Design closed this discussion on 25 Apr, 2011 05:00 PM.

3. Michael Tapes Design re-opened this discussion on 25 Apr, 2011 05:02 PM

4. Support Staff 3 Posted by Michael Tapes Design on 25 Apr, 2011 05:02 PM

   

   Hi Ben,

   We cannot find an order for you within our system. Can you please provide an order #. perhaps you purchased from another source?

   Thanks..

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5. 4 Posted by Ben Jamieson on 25 Apr, 2011 05:47 PM

   

   Hi There,

   The product was ordered through Amazon, and I've attached the order invoice for you.

   This should have everything needed , but let me know if you need any other info.

   Thanks so much for helping me out on this one!

   Ben

   • Amazon.com_-_Order_002-1789231-1001017.pdf 44.3 KB

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6. Support Staff 5 Posted by Michael Tapes Design on 25 Apr, 2011 08:19 PM

   

   We can ship to the US address?

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7. Michael Tapes Design closed this discussion on 25 Apr, 2011 08:19 PM.

8. Ben Jamieson re-opened this discussion on 25 Apr, 2011 08:20 PM

9. 6 Posted by Ben Jamieson on 25 Apr, 2011 08:20 PM

   

   Absolutely!

   But please still clearly mark it as a replacement part... if possible, a simple padded envelope would be the best delivery method - your call though!

   Ben

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10. Support Staff 7 Posted by Michael Tapes Design on 26 Apr, 2011 03:54 PM

    

    On the way. Sorry for the problem and thanks for your patience..

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11. Michael Tapes Design closed this discussion on 26 Apr, 2011 03:54 PM.

12. Ben Jamieson re-opened this discussion on 26 Apr, 2011 04:11 PM

13. 8 Posted by Ben Jamieson on 26 Apr, 2011 04:11 PM

    

    Awesome!

    Appreciate the speedy response and resolution!

    Ben

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